Your Pasco Connect is a valuable tool which helps to connect your employees, collaborate on documents/projects and create content to improve overall business efficiency. However, if you aren’t getting the engagement you are looking for from your users you may not be harnessing all the advantages your intranet has to offer.
To zero in on the lack of engagement on your intranet and within your company, you may want to check your intranet analytics to determine which areas of the site are getting the least amount of traffic. Or, add a quick poll or an online survey to your home page to get feedback from your employees. Below are the 10 most common complaints about your intranet portal and suggestions for resolving them:
1. “I Can’t Find Anything on Our Portal”
More often than not your employees will hit the intranet home page with something specific in mind that they are looking for. If an initial scan of the menu options doesn’t immediately yield their desired result you bet they’re headed straight for the search box. This is fine if they are continuously using the search and finding what they’re looking for, but it doesn’t help them understand where things are located on the site and other content that is available to them. Ideally, a site should be laid out in a manner which is easy to navigate, and simple to find content right from the home page.
The three click rule says that it should take no more than three clicks from the home page to find the content they are looking for.
What exactly is “simple navigation” though? Well, organizing your intranet portal into sub sites to group content is beneficial in finding HR documents, for example. Mega Menus also help you add content to the main menu navigation, grouped under headings to help organize content, and makes commonly accessed documents and forms accessible through one click from the home page. No need to use that search box when everything is organized neatly on the home page!